IT That Just Works — So You Can Focus on Your Clients
Proactive, responsive, compliance-aware IT support for your practice.
Schedule a MeetingYour team needs technology that works reliably every day — and in regulated industries, "working reliably" means working securely and in compliance with your specific regulatory requirements. Our managed IT support handles the full operational layer: helpdesk tickets, preventive maintenance, vendor coordination, user onboarding and offboarding, and infrastructure management, so your staff can focus on patients and clients instead of IT problems. Unlike generalist MSPs, we build compliance into our IT operations from the start — every user provisioned, every system patched, and every vendor managed with HIPAA, FTC Safeguards, and industry-specific requirements in view. Quarterly Business Reviews keep leadership informed on IT posture, upcoming projects, and compliance status.
What's Included
Dedicated Helpdesk
Fast, friendly support from real IT professionals who understand healthcare and financial workflows.
Proactive Maintenance
Patching, updates, and health checks that prevent problems before they cause downtime.
Vendor Management
We coordinate with your EHR, practice management, and financial software vendors on your behalf.
User Onboarding/Offboarding
Secure provisioning and deprovisioning of user accounts — critical for compliance.
Backup & Disaster Recovery
Automated backups with tested restoration procedures and documented RTOs.
Quarterly Business Reviews
Regular reviews of your IT environment, security posture, and technology roadmap.
Scales With Your Business
Growing from 5 to 100 employees? We add users, offices, and services without penalties or re-platforming. Your compliance posture grows with you.
Ready to Get Started?
Schedule a meeting to discuss how managed it support fits your organization.
Schedule a MeetingFrequently Asked Questions
What is a managed service provider (MSP) and how is Katalism different?
A managed service provider delivers ongoing IT support, maintenance, and management for a fixed monthly fee — replacing or supplementing an internal IT team. Most MSPs serve general small business clients. Katalism focuses specifically on regulated industries where compliance is a hard requirement, so our processes, documentation, and tooling are built around HIPAA, FTC Safeguards, and industry frameworks rather than bolted on as an afterthought.
What is typically included in a managed IT contract?
Our managed IT service includes unlimited helpdesk support, proactive device monitoring and patching, user account management, vendor coordination, backup and disaster recovery management, and quarterly business reviews. Security components — EDR, email security, and dark web monitoring — are included in our compliance-focused plans rather than sold as separate add-ons.
How does managed IT support help with HIPAA compliance?
Several HIPAA Security Rule controls are directly satisfied through managed IT operations: workstation security, access management, patch management, audit logging, and workforce training. When IT management and compliance oversight are handled by the same provider, there are no gaps between what your IT team does and what your compliance program requires.
What happens when a critical system goes down outside business hours?
Our managed IT clients have access to after-hours emergency support for critical outages — systems that directly affect patient care, financial operations, or compliance functions. Non-emergency requests queue for next-business-day response. We define criticality tiers with each client during onboarding so expectations are clear before an incident occurs.
Do you manage cloud infrastructure or only on-premise systems?
We manage both. Most of our clients operate in a hybrid environment — some on-premise servers or workstations alongside Microsoft 365, cloud line-of-business applications, and cloud-hosted data. We manage the full stack: on-premise infrastructure, Microsoft 365 security and administration, and third-party cloud application integrations.
How do you handle new employee setup and terminated employee offboarding?
User provisioning and deprovisioning are among the most compliance-sensitive IT operations in regulated industries. We follow a documented checklist for each: new users receive role-appropriate access with MFA enforced; terminated users have all access revoked within a defined SLA (typically same-day for terminations) across all systems, including email, EHR, practice management software, and cloud applications.
Can you scale with us if we grow rapidly — for example, from 5 employees to 100 in a year?
Yes — this is one of the biggest advantages of working with a managed IT provider instead of building an internal team. We scale your IT environment, security controls, and compliance program alongside your growth. Adding users, offices, devices, and services requires no re-platforming and no penalties. Your per-user cost stays predictable, and your compliance posture stays intact as you grow. We have supported clients through rapid headcount growth, new office openings, and acquisitions without service interruption.
Official Resources & Standards
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